Introduction to Queueing Theory

• Basic Components of a Queue
• Kendall Notation A/S/m/B/K/SD
• Arrival Process
• Service Time Distribution
• Service Disciplines
• Exponential Distribution
• Erlang Distribution
• Hyper-Exponential Distribution
• Group Arrivals/Service
• Key Variables
• Rules for All Queues
• Little's Law
• Proof of Little's Law
• Application of Little's Law
• Stochastic Processes
• Types of Stochastic Processes
• Discrete/Continuous State Processes
• Markov Processes
• Birth-Death Processes
• Poisson Distribution
• Poisson Processes
• PASTA Property
• Relationship Among Stochastic Processes

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